This 16 page guide was developed by Mary Oquendo to help pet professionals like you identify difficult client patterns, and respond to them with confidence,  professionalism, and clear boundaries.

Each section covers one type of challenging client, gives you the warning signs to watch for, and arms you with ready-to-use scripts so you never feel caught off guard again.

After payment, Square will redirect you to the download page.

This 18 page guide was designed by Mary Oquendo to help pet professionals build a consistent, thorough intake process that protects every animal in their care and protects their business from preventable problems.

 

You will have the skills to successfully check in a pet that is safe to groom, and protect your business, your staff, and the pet from preventable problems.

After purchase Square will redirect you to the download page.