Business Guides

This 16 page guide was developed by Mary Oquendo to help pet professionals like you identify difficult client patterns, and respond to them with confidence,  professionalism, and clear boundaries.
Each section covers one type of challenging client, gives you the warning signs to watch for, and arms you with ready-to-use scripts so you never feel caught off guard again.
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This 18 page guide was designed by Mary Oquendo to help pet professionals build a consistent, thorough intake process that protects every animal in their care and protects their business from preventable problems.
 
You will have the skills to successfully check in a pet that is safe to groom, and protect your business, your staff, and the pet from preventable problems.
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This 17-page guidebook is based on Attaining and Maintaining a Successful Business Mindset workshop. Whether you are just starting your business or looking to take it to the next level, the principles in these pages will give you practical, actionable tools to shift the way you think, behave, and grow.
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Cat Guides

This 18 page guide is based on the Cat Grooming Set Up seminar by Mary Oquendo and is designed to help pet professionals build a feline grooming service that is safe, calm, and sustainable, for the cat and for you.
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Safety Guides

This 11 page guide covers everything you need to build that foundation. Inside you will find a step-by-step framework for assessing any bleeding injury, a complete first aid supply kit guide with descriptions of every item and when to use it, the four core bleeding control techniques used by professionals, and a full documentation and waiver section to protect your business.
After payment you will be redirected to the download page.
This 11 page guide is focused entirely on ear injuries. Inside you will find a clear explanation of why ear wounds bleed the way they do, a complete supplies list specific to ear treatment, and a detailed 10-step procedure that takes you from the moment of injury through muzzling, wound rinsing, clotting, folding, wrapping, applying the Happy Hoodie, and calling the owner.
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This 15 page guidebook covers: Business & team information, locations of critical and hazardous items, emergency contacts and mutual aid agreements, employee needs, shelter-in-place and evacuation supplies, and first aid kit inventories.
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This 16-page guide contains the operational forms and protocols for your Emergency & Disaster Plan. It is designed to be used alongside your Hazard Response Protocols guide.
Inside you will find: debriefing forms (initial and secondary), evacuation and shelter-in-place protocols, emergency resources and training tracker, recovery checklist, supplier list, check-in and intake procedures, maintenance schedule, and sample waivers.
After payment, you will be redirected to the download page.

Wellness Guides

This 20 page guide is based on the  Interactive Crystal Grid Workshop by Mary Oquendo. It is designed to give you a solid foundation in how crystal grids work, how to build them, and how to use them with intention, along with five ready-to-use grid recipes to try at home.
After purchase it will redirect you to the download page.